Hi Shozo,
On Thu, Dec 12, 2002 at 10:05:31AM +0900, murahashi wrote:
> [...]
> By the way, I could not find otrs log file in spite of Config.pm definition.
> Where is log file? Is my config wrong?
The default log module (Kernel::System::Log::SysLog) logs into your syslogd.
-=> e. g. /var/log/me
Hi Shozo,
On Thu, Dec 12, 2002 at 10:27:08AM +0900, murahashi wrote:
> I found what is the reason.
> I changed TicketHook in config.pm from 'ticket' to 8bit-2byte code.
> I don't know why , but change back to 'ticket' , it works.
>
> > Config.pm
> > ##$Self->{TicketHook} = 'Ticket#';
> >
ketHook} = '??#';
Is this a localization issue or limitation?
shozo
- Original Message -
From: "murahashi" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, December 12, 2002 10:05 AM
Subject: Re: [otrs] cusomter's reply does not come in the ticket, and
Hi Martin,
Thank you for your suggestion.
I did it as you show. It worked! Strange!
My session showed below.
I can see the follow up test came in the ticket certainly from agent view.
By the way, I could not find otrs log file in spite of Config.pm definition.
Where is log file? Is my config wron
Hi Shozo,
On Wed, Dec 11, 2002 at 10:45:52PM +0900, murahashi wrote:
> > > I 'm confusing and I can't find where should I check?
> >
> > Check the AdminArea->Queue settings for that queue, and make sure that the
> > "Follow up Option" menu is set to "possible" rather than "new ticket"
> > (assumin
Thanks dair,
> > Incomming new email dispached and our system generate new ticket well.
> > But cusomter's reply does not come in the ticket, and new ticket is
created.
> > I 'm confusing and I can't find where should I check?
>
> Check the AdminArea->Queue settings for that queue, and make sure t
murahashi <[EMAIL PROTECTED]> wrote:
> Incomming new email dispached and our system generate new ticket well.
> But cusomter's reply does not come in the ticket, and new ticket is created.
> I 'm confusing and I can't find where should I check?
Check the AdminArea->Queue settings for that queue,
