[otrs] customer mail response

Hi team When i will be responding back to customer, the mail goes with full email list (whatever conversed in internal also), instead is that possible to send with customer query and our final answer ? ___ OTRS mailing list: otrs - We

[otrs] customer mail response

Hi team When i will be responding back to customer, the mail goes with full email list (whatever conversed in internal also), instead is that possible to send with customer query and our final answer ? ___ OTRS mailing list: otrs - Webpage: http: