Guillaume,
Thanks for the help; Your suggestions got me on the right track! This is
what ended up working:
#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} =
'dc-gilroy-2.rcski
Hi Ryan,
DN should be a value looks like "cn=otrsagent,ou=users,dc=domain,dc=org",
instead of "domain\otrsagent".
The following 2 values need be updated to a correct DN.
UserDN =>'domain\otrsagent'
my $LDAPBindDN = 'domain\otrstest';
On Sat, Apr 24, 2010 at 8:11 AM, Ryan Miguel wrote:
> I
I am able to see customer users, search for them, add them to tickets
and even send e-mails to them but they can't login through the
customer.pl page. Whenever customers try to login they receive an error
message saying that their username or password has been entered
incorrectly. When I look in th
Hi,
First off all try to put this :
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=ldapsearcher,cn=users,dc=domain,dc=local';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
And in $Self->{CustomerUser} = {
change UserDN =>'domain\otrsagent',
by UserDN => 'cn=ldap
I am able to see customer users, search for them, add them to tickets
and even send e-mails to them but they can't login through the
customer.pl script. My settings are shown below.
My config.pm
.
.
.
#Enable LDAP authentication for Customers a.k.a non-IT employees
$Self->
