Re: [otrs] customer users cant long in

Hi, Find in attached file my modifications. Do a compare file to understand changes. Hope this help Le 29/04/2010 21:50, Ryan Miguel a écrit : Guillaume, I just tried changing the script to... "cn=otrsagent,*cn*=users,dc=domain,dc=org" instead of... "cn=otrsagent,*ou*=users,dc=domain,dc=or

Re: [otrs] customer users cant long in

Guillaume, I just tried changing the script to... "cn=otrsagent,*cn*=users,dc=domain,dc=org" instead of... "cn=otrsagent,*ou*=users,dc=domain,dc=org" as you suggested but it still didn't work. I have attached my full config.pm file and sync-ldap2db script. Perhaps I am skipping over something?

Re: [otrs] customer users cant long in

Hi, Try to use cn=otrsagent,*cn*=users,dc=domain,dc=org instead of cn=otrsagent,*ou*=users,dc=domain,dc=org Hope this help Le 29/04/2010 01:09, Ryan Miguel a écrit : Edmond, When I change the UserDN (in config.pm) I can no longer search for customers and I get errors in the log file relati

Re: [otrs] customer users cant long in

Edmond, When I change the UserDN (in config.pm) I can no longer search for customers and I get errors in the log file relating to LDAP bind failure. However, if I use UserDN =>'domain\otrsagent' then I can search for customers. I did try changing the sync script from 'domain\otrstest' to "cn=otrsa