On Tue, Jan 20, 2009 at 11:34 PM, Mikael Kermorgant <
mikael.kermorg...@gmail.com> wrote:
>
>
> On Tue, Jan 20, 2009 at 11:28 PM, Mikael Kermorgant <
> mikael.kermorg...@gmail.com> wrote:
>
>> Hello,
>>
>> I'm still trying to figure out how to get things working the right way but
>> there's no much progress :
>>
>> I've tested this :
>> $Self->{CustomerGroupSupport} = 1;
>> $Self->{CustomerGroupAlwaysGroups} = ['clients'];
>>
>> That way, I see nothing when I log into customer view.
>>
>> by setting
>> $Self->{CustomerGroupSupport} = 0;
>>
>> I get my tickets only under "Company tickets". Nothing shows under "My
>> tickets".
>>
>> I thought it could be related to permissions so I created a "Client" role,
>> which I gave ro access to all the groups. If it was a permission pb, I guess
>> I've should have seen some tickets, but no.
>>
>
> Sorry about this last sentence, I gave this role to my Agent account, not
> my client one (I appear on both). After having set ro access to my client
> account on right groups, I now see my tickets (with
> $Self->{CustomerGroupSupport} = 1;) under "Company tickets". Still nothing
> under "My tickets".
>
> Seems I have to find the right way to se the Client role to all clients
> with "UserSyncLDAPAttibuteRolesDefination".
>
The problem was due to the authentication based on ldap attribute uid which
holds values like jdoe, and tickets being associated to mail attribute like
john....@example.com.
I could get it a bit better by configuring the ldap Map for the customer
like this :
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required,
storagee
-type, http-link, readonly
[ 'UserSalutation', 'Title', 'title', 1, 0,
'var', '''
, 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1,
'var', '''
, 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1,
'var', '''
, 0 ],
[ 'UserLogin', 'Username', 'mail', 1, 1,
'var', '''
, 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1,
'var', '''
, 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1,
'var', '''
, 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1,
0, ''
var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0,
'var', '''
, 0 ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0,
'var', '''
, 0 ],
[ 'UserComment', 'Comment', 'description', 1, 0,
'var', '''
, 0 ],
],
};
Regards,
--
Mikael Kermorgant
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
