Anyone know a way to extend the escalation update time when you add a
note-internal or note-external?
It appears the only two ways to update escalation update time is either use
email-external or phone. I'd like to add note-internal and note-external.
From OTRS:
Escalation - update time
to extend the escalation update time when you add a
note-internal or note-external?
It appears the only two ways to update escalation update time is either use
email-external or phone. I'd like to add note-internal and note-external.
From OTRS:
Escalation - update time (minutes
