Hi Moshe,
On Mon, Mar 24, 2003 at 08:27:33PM +0200, Moshe Leibovitch (SoftLink) wrote:
> 1. can agent open a new ticket for customer in a reply? what happens is that
> customers always "reply" to the last agent reply, even if this is a totally
> new and unrelated problem.
No, you need to open the
Hi all,
So far, so good. OTRS is working very well.
Two things -
1. can agent open a new ticket for customer in a reply? what happens is that
customers always "reply" to the last agent reply, even if this is a totally
new and unrelated problem.
2. we had a problem with the agent compose page expi
