Dear OTRS users,
in our OTRS we just do some statistics (open, new, pending, ecalating,
... tickets) as a cron-job that sends an e-mail every night to
configurated supervisors.
Now I wanna write that supervisors - which is a normal agent - for
every queue into the database (to not use a
Hi,
This will be possible in next version of OTRS (2.3.x)
Search New Feature: Queue Preferences in the OTRS dev mailing-list archive
2008/2/28, Kai Sommer [EMAIL PROTECTED]:
Dear OTRS users,
in our OTRS we just do some statistics (open, new, pending, ecalating,
... tickets) as a cron-job
