Hi Philippa,
On Mon, Mar 03, 2003 at 03:37:09PM -, Strange, PJ (Philippa) wrote:
> I've added the following to the queueview.dtl to give a link to show all
> closed tickets for the agent's authorised queues. Thus reducing the need for
> agents to use utilities:
>
> $Text{"show my "}:
> on
Hi
I've added the following to the queueview.dtl to give a link to show all
closed tickets for the agent's authorised queues. Thus reducing the need for
agents to use utilities:
$Text{"show my "}:
closed tickets.
What would be a really nice feature would be to merge tickets. We have some
custom