Re: [otrs] give and take

2003-03-06 Thread Martin Edenhofer
Hi Philippa, On Mon, Mar 03, 2003 at 03:37:09PM -, Strange, PJ (Philippa) wrote: > I've added the following to the queueview.dtl to give a link to show all > closed tickets for the agent's authorised queues. Thus reducing the need for > agents to use utilities: > > $Text{"show my "}: > on

[otrs] give and take

2003-03-03 Thread Strange, PJ (Philippa)
Hi I've added the following to the queueview.dtl to give a link to show all closed tickets for the agent's authorised queues. Thus reducing the need for agents to use utilities: $Text{"show my "}: closed tickets. What would be a really nice feature would be to merge tickets. We have some custom