[EMAIL PROTECTED] schrieb am 29.09.2004 15:12:16:
> Hello,
>
> I wish to setup the following helpdesk to support an application:
>
> 1st level - recieves the incoming tickets submitted via mail or web
> front-end, responds and tries to get as much details as possible.
If the
> problem doesn't g
Hello,
I wish to setup the following helpdesk to support an application:
1st level - recieves the incoming tickets submitted via mail or web
front-end, responds and tries to get as much details as possible. If the
problem doesn't get solved along the way, the ticket is forwarded to:
2nd Level -
