customer-users are grouped into groups.
queues are also tied to groups.
just put customers in a different group.
if groups of customers-users and queues do not match, customer won't be able
to see the queue.
On Wednesday 21 April 2004 04:04, Gunter Ohrner wrote:
> Hi!
>
> Maybe I just use an a
Hi!
Maybe I just use an approach conceptually wrong:
I set up a few queues for the Agents to better categorise the tickets.
Severeral of these queues are "internal" however, meaning only Agents should
be able to use these, "normal" users should not directly be able to create a
ticket in these q
