Jim,
you misanderstand my means.
there already have a ticket created with ticketType problem, when we close
this ticket, but we have not any solution or work-around. so we want to mark
this problem as know-error.
so, where can we change the ticketType., which link ?
i found priority can let me
Jeffery,
the OTRS ticket types OOB are Problem and Problem::KnownError.
You can view these from the admin interface "Type" link under the System
modules. To change any of the names you click on the one you want to change,
retype the name and submit. Or you can add a new one.
Best regards,
J
All OTRS users.
when i implement problem management process, i need to change ticketType
from problem to problem::knowError.
How to do this,,,
--
Jeffery
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