Hi,
I was doing some research on an issue but could not find information on how
to do it in OTRS.
I have created some FAQ articles with attachments. Now, when I want to reply
to a ticket, I click on Compose answer and it takes to a screen where we can
type in the reply. There is a link for FAQ
HI,
On 07.05.2010, at 16:24, Silver springs wrote:
I have created some FAQ articles with attachments. Now, when I want to reply
to a ticket, I click on Compose answer and it takes to a screen where we can
type in the reply. There is a link for FAQ in the reply section and if I
want to
