Hi Ruslan,
On Fri, Oct 31, 2003 at 11:29:24AM +0200, Ruslan Bondarev wrote:
> Hello. We are using OTRS as our support tickets system.
> Since we don't have a lot of supporters, everyone might answer to
> request. But we have problems with it.
>
> 1) Tickets are accidentally locked to specific use
Hello. We are using OTRS as our support tickets system.
Since we don't have a lot of supporters, everyone might answer to
request. But we have problems with it.
1) Tickets are accidentally locked to specific user. When someone is
just viewing ticket and not replying, the ticked becomes locked. Wh
