Re: [otrs] make OTRS add X-OTRS-CustomerNo

2011-12-02 Thread Susan Dittmar
Quoting Michiel Beijen (michiel.bei...@otrs.com): > So you would like to add a custom header to all outgoing email? > This is not easily possible, the email mechanism has to be patched to take > extra parameters. > Can I ask why you would need this functionality? What's the use? Reason behind is t

Re: [otrs] make OTRS add X-OTRS-CustomerNo

2011-12-01 Thread Michiel Beijen
Hi Susan, So you would like to add a custom header to all outgoing email? This is not easily possible, the email mechanism has to be patched to take extra parameters. Can I ask why you would need this functionality? What's the use? -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316

[otrs] make OTRS add X-OTRS-CustomerNo

2011-12-01 Thread Susan Dittmar
Hi folks, I am sure this must be answered somewhere, but I did not find it :-( I would like otrs to include the Customer Number in outgoing mail. Is that possible? How? (forced to use version 1.3 here) Thanks for any hints, Susan