Re: [otrs] need help rejecting messages]

2005-08-06 Thread Martin Edenhofer
Hi Cesar, Cesar Hernandez wrote: I have been trying to set up an auto reply for rejected messages but the documentation has not been helpful on that. I'll try to explain my problem. When i receive a ticket the first thing i do is get to the zoom view and have a quick look, but if the message h

[otrs] need help rejecting messages]

2005-08-05 Thread Cesar Hernandez
I have been trying to set up an auto reply for rejected messages but the documentation has not been helpful on that. I'll try to explain my problem. When i receive a ticket the first thing i do is get to the zoom view and have a quick look, but if the message has to be rejected i go to the compos