Hello Michiel,
Thanks for thinking with me along ...
I have downloaded and installed the "General Catalog" and "ITSM "package.
The main problem is that I can only create catalog classes and items
in them. So it's only a 2 level deep structure.
Questions:
1. How can I use these catalog cla
Hi Krisztian,
I guess your idea is pretty good. But you might be best off to create
separate fields for the category/subcategories and store them as free
fields on the OTRS tickets. You might want to install the ITSM package
and then use the GeneralCatalog function to store these values. Then
you
Hi, dear list members!
I'm new to this list (and to the OTRS system :) ).
I'm a beginner programmer at a company, and my first job to set up an
OTRS with a front-end, like this (sorry, it's in hungarian, but it's
not a problem):
http://ugyfelkapu.hotdog.hu/
At the beginning, OTRS must ha
