The Generic Agent will set a new state. If it doesn't, it's because cron or
filter (see System Logs).
A Notification (Event) should be set for State Update matching this state
event.
On Wed, Sep 21, 2011 at 2:05 PM, Garabed Yegavian <
gara...@firelinebroadband.com> wrote:
> I took a look at this
I took a look at this however not sure how to set it. I guess the trouble I am
having now is setting a new state that will trigger a notification event.
I have a generic agent set
Schedule= 10 min every day
Ticket Filter
Subject = Service Notification (matches tickets with this subject)
