Create and enable fields -- TicketFreeText <=3.0 or Dynamic 3.1+ and
disable others within Sysconfig.
On Wed, Jul 25, 2012 at 8:55 AM, Rob Lange wrote:
> So could I add these fields to a form and then how would i present it to
> OTRS because I still want to keep OTRS as the call system.
>
>
So could I add these fields to a form and then how would i present it to OTRS
because I still want to keep OTRS as the call system.
Call Number: system assigned
Caller:
Name (textbox)
Surname (textbox)
Tel : Home (textbox)
Work (textbox)
Cellphone (textbox)
Relationship – Pers
