On Wed, Jan 21, 2009 at 11:22 PM, Mikael Kermorgant
mikael.kermorg...@gmail.com wrote:
Now, I have :
* a queue for our IT staff (10 agents), let's call it ITqueue. It belongs
to group IT.
* 300 customers in our ldap backend, which all belong to group Clients
(
Hello,
I've installed otrs and having some things to configure, I'd like to be sure
I understand the queues/groups/agents/customer permission system correctly.
* A queue is associated to a Group
* each agent can be associated to groups with a set of permissions (ro,
create, ..., rw)
* when there
