Re: [otrs] otrs raw queue and customer "company tickets"

Hello, Could yo please share how you managed to resolve it? 2008/11/18 Sam Ami <[EMAIL PROTECTED]> > OK customerID issue resolved... > > > > > -- Forwarded message -- > From: Sam Ami <[EMAIL PROTECTED]> > Date: Tue, Nov 18, 2008 at 11:00 AM > Subject: otrs raw queue and customer "

[otrs] otrs raw queue and customer "company tickets"

OK customerID issue resolved... -- Forwarded message -- From: Sam Ami <[EMAIL PROTECTED]> Date: Tue, Nov 18, 2008 at 11:00 AM Subject: otrs raw queue and customer "company tickets" To: otrs@otrs.org So the problem is that if a user (all users have LDAP accounts) emails into th

[otrs] otrs raw queue and customer "company tickets"

So the problem is that if a user (all users have LDAP accounts) emails into the OTRS, the OTRS customerID is set as there email address. If the same user uses the customer interface, the customerID is set to 513 (the users LDAP primary group ID), so all users logging into the customer interface wi

[otrs] otrs raw queue and customer "company tickets"

hi all we are moving away from a email only otrs setup for customer to the full customer web interface. is there any way to integrate the raw queue if customers decide to email a request with there "company tickets" view ? currently, if a customer emails a request into the otrs, the request is n