Hi,
Version 2.0.4 on RedHat.
We have our tickets sent to a "local" account on the otrs server and then
have postmaster.pl check that account on 1 minute intervals. My problem
occurs when a multiple "requests" are sent to the user account within the
same minute. When this happens PostMaster.pl only creates one ticket instead
of two + tickets. Is there a way to process the email and make more than one
ticket when this happens.
Example of users email received:
>From [EMAIL PROTECTED] Tue May 13 11:31:26 2008
Return-Path: <[EMAIL PROTECTED]>
Received: from im.fsg ([192.168.100.4])
by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQn0007484
for <[EMAIL PROTECTED]>; Tue, 13 May 2008 11:31:26 -0700
Received: (from [EMAIL PROTECTED])
by im.fsg (8.11.6/8.11.6) id m4DIJhv21650;
Tue, 13 May 2008 11:19:43 -0700
Date: Tue, 13 May 2008 11:19:43 -0700
Message-Id: <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
From: [EMAIL PROTECTED]
Subject: New case in the Hardware queue.
Text: HI. Our gold printer isn't working. .....
>From [EMAIL PROTECTED] Tue May 13 11:31:30 2008
Return-Path: <[EMAIL PROTECTED]>
Received: from im.fsg ([192.168.100.4])
by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQe3007485
for <[EMAIL PROTECTED]>; Tue, 13 May 2008 11:31:26 -0700
Received: (from [EMAIL PROTECTED])
by im.fsg (8.11.6/8.11.6) id m4DIJi321655;
Tue, 13 May 2008 11:19:44 -0700
Date: Tue, 13 May 2008 11:19:44 -0700
Message-Id: <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
From: [EMAIL PROTECTED]
Subject: New case in the Hardware queue.
Text: HI. Our gold printer isn't working.....
******************************************************************************************************************
Example of Ticket created:You will see the "NEW" ticket was created but the
second request was added as additional "text" instead of a "NEW" ticket.
*From:* [EMAIL PROTECTED]
*To:* [EMAIL PROTECTED]
*Subject:* New case in the Hardware queue.
Text: HI. Our gold printer isn't working....
>From [EMAIL PROTECTED] Tue May 13 11:31:30 2008
Return-Path: <[EMAIL PROTECTED]>
Received: from im.fsg ([192.168.100.4])
by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQe3007485
for <[EMAIL PROTECTED]>; Tue, 13 May 2008 11:31:26 -0700
Received: (from [EMAIL PROTECTED])
by im.fsg (8.11.6/8.11.6) id m4DIJi321655;
Tue, 13 May 2008 11:19:44 -0700
Date: Tue, 13 May 2008 11:19:44 -0700
Message-Id: <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
From: [EMAIL PROTECTED]
Subject: New case in the Hardware queue.
[...]
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
