RE: [otrs] replying to tickets without using webinterface

2005-03-02 Thread Jack Doyle
stems -Original Message- From: Dan Mahoney, System Admin [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 01, 2005 4:38 PM To: otrs@otrs.org Subject: [otrs] replying to tickets without using webinterface Hey all, Is OTRS supposed to have the functionality such that one can have agents reply to ticket

[otrs] replying to tickets without using webinterface

2005-03-01 Thread Dan Mahoney, System Admin
Hey all, Is OTRS supposed to have the functionality such that one can have agents reply to tickets via email without ever having to log into the web interface? Or is the system ONLY intended to be answered via the web? I'd ideally like it if OTRS could possibly just take my response to a notif