stems
-Original Message-
From: Dan Mahoney, System Admin [mailto:[EMAIL PROTECTED]
Sent: Tuesday, March 01, 2005 4:38 PM
To: otrs@otrs.org
Subject: [otrs] replying to tickets without using webinterface
Hey all,
Is OTRS supposed to have the functionality such that one can have agents
reply to ticket
Hey all,
Is OTRS supposed to have the functionality such that one can have agents
reply to tickets via email without ever having to log into the web
interface? Or is the system ONLY intended to be answered via the web?
I'd ideally like it if OTRS could possibly just take my response to a
notif
