How can I modify the system so that when an agent takes a phone call from a user and inputs that user's username or customer ID into a new phone ticket, OTRS will pull up all of that customer's tickets or history at the bottom of the screen?
I thought it did so when I was evaluating OTRS, but now that I have an actual install that I'm going to roll-out, I can't seem to get it working again. Thanks. -Jeff _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
