Hello, colleagues, I wonder if anybody tried to make custom versions of AgentTicketCompose module. My goal is to make a new Action link in ticket (Ticket::Frontend::Menumodule) that has a predefined subject, limited choise of possible states, predefined queue etc. Real world example:
OTRS is used to drive a billable service. Once the service is completed, the agent needs to write a thank you letter to the customer and move the ticket to accounting for billing. I try to achieve it through AgentTicketCompose action. I have a standard response template. In order to modify the subject I need to modify Ticket::Frontend::AgentTicketCompose->Subject, but it will affect all invocations of AgentTicketCompose. Is there a way to rename AgentTicketCompose to TransferToBilling and do full customization of the new module? As far as I could judge now I need to create a new Kernel/Modules/TransferToBilling.pm with functions fully identical to AgentTicketCompose.pm just to make use of a new module name in Config.pm Regards, Anton.
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