no clues on this ?
anybody comfortable with the stat module ?
Rachid
On Mon, Apr 27, 2009 at 08:01:13PM +0200, Rachid Zarouali wrote:
> Hy all,
> i'm working once more on my otrs system and
> i was trying to make a stats config which would tell me how many tickets have
> their first answer in t
Hy all,
i'm working once more on my otrs system and
i was trying to make a stats config which would tell me how many tickets have
their first answer in the first response time period i've configurede in my
queu config:
Escalation - First Response Time: 2880 (0 = no escalation - 24 hours = 1440
