nobody ?
You'd have to change the definition. That time is just the time
between when the ticket was opened and now. You could probably
change the calculation in the code, but I believe the intention in
this case is to just administer the time spent on a ticket in the
textbox that is a
nobody ?
You'd have to change the definition. That time is just the time
between when the ticket was opened and now. You could probably
change the calculation in the code, but I believe the intention in
this case is to just administer the time spent on a ticket in the
textbox that is ava
-- Original Message - From: "Damien BASTIE" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Thursday, October 25, 2007 12:21 PM
Subject: Re: [otrs] stop solution time accounting
nobody ?
Regards,
Damien BASTIE
Le 23 oct. 07, à 19:14,
:21 PM
Subject: Re: [otrs] stop solution time accounting
nobody ?
Regards,
Damien BASTIE
Le 23 oct. 07, à 19:14, Damien BASTIE a écrit :
Hi,
There is any way to stop solution time accounting ?
For example i have a queue with the solution time parameter set at 120
minutes, but if an agent i
Damien BASTIE wrote:
nobody ?
You'd have to change the definition. That time is just the time
between when the ticket was opened and now. You could probably change
the calculation in the code, but I believe the intention in this case
is to just administer the time spent on a ticket in th
nobody ?
Regards,
Damien BASTIE
Le 23 oct. 07, à 19:14, Damien BASTIE a écrit :
Hi,
There is any way to stop solution time accounting ?
For example i have a queue with the solution time parameter set at 120
minutes, but if an agent is waiting a phone call, how can he "pause"
the ticket t
Hi,
There is any way to stop solution time accounting ?
For example i have a queue with the solution time parameter set at 120
minutes, but if an agent is waiting a phone call, how can he "pause"
the ticket to prevent decrease of solution time ?
Thanks in advance,
Regards,
Damien BASTIE
_
