I guess if you want the features then you gotta plan for your upgrades ;)
(and you should at least make sure you're running the latest version
of 3.1 (3.1.17) given there are security advisories - 3.1.6 was
released a year ago)
On 25 June 2013 12:31, Neil Simpson wrote:
> we are running version
we are running version 3.1.6 with no option to upgrade in foreseeable
future.
On Tue, Jun 25, 2013 at 12:39 PM, Steven Carr wrote:
> What version are you running? 3.2.x definitely has this option
> (Ticket::Frontend::AgentTicketNote###Queue), it's just set to "No" by
> default.
>
> Steve
>
> On
What version are you running? 3.2.x definitely has this option
(Ticket::Frontend::AgentTicketNote###Queue), it's just set to "No" by
default.
Steve
On 25 June 2013 11:10, Neil Simpson wrote:
> Hi,
>
> thank you for your answer but "Note" does not offer the changing of queue's.
> it's the same is
Hi,
thank you for your answer but "Note" does not offer the changing of
queue's. it's the same issue as i already have, adding a system field to a
different view.
i checked the options in sysconfig but you can't add a "change queue" to
Note.
thanks for any feedback,
Neil
On Tue, Jun 25, 2013
I would suggest you move tickets between queues by using the "Note"
functionality, this will allow you to also add in comments at the same
time and change a variety of other options. You can configure the
options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote
Steve
On 25 June 2013 09:
Hello,
We would like to add otrs system fields to another view but i dont see how
to do this easily.
The "priority" option allows you to set the "type" and "service" for a
ticket. I would like those two fields to be available on the "change Queue"
view (AgentTicketMove file). There not custom dyn
