I think what *ipguy* is asking about, is how to force OTRS to always know
which follow up is for which ticket number. And of course one can
*not*totally rely on the ticket number in the subject header. You
could
configure OTRS to run more checks, such as those on the in-reply-to header,
this helped
Quoting ipguy (ip...@pseudome.org):
> Hi all
>
> is it possible to place the ticket # in the email header instead of the
> subject ?
I do not know what would be needed to do that, someone else will have to
answer that part of your question.
> if so, what are the pitfalls in doing this ?
The rea
Hi all
is it possible to place the ticket # in the email header instead of the
subject ?
if so, what are the pitfalls in doing this ?
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