Check out...
http://www.youtube.com/watch?v=zkc_qTCSloo
Will probably help out with how to use basic Master/Slave features.
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Hi Marco,
Thanks for your quick answer. I see the option where you're telling me which
is nice when you know beforehand that the ticket you're creating will be a
master ticket, but what about those situations (here it happens a lot) when
you realize that the one that should be master ticket was al
during a phone ticket (inbound) you have the choice to set the present
ticket as "New Master Ticket", then if I remeber there's a Shawn video on
youtube but I've lost the link
On Fri, Mar 5, 2010 at 3:18 PM, Leonardo Certuche <
leonardo.certu...@itcon-ltda.com> wrote:
> Hi there,
>
> We have OTRS
Hi there,
We have OTRS 2.4.5 with ITSM 1.3.2 and just installed
http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to take
advantage of its features (announced at http://otrs.org/2.4/features/)
I installed the package, reload the web interface and even restarted the
OTRS service
