Re: [otrs] update queues from mail replies....

2008-05-04 Thread adrian guevara
I just resent this because I'm getting a postfix message specified below: his is the Postfix program at host lusen.otrs.org. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to If y

[otrs] update queues from mail replies....

2008-05-04 Thread adrian guevara
Hi, Is there a way to modify the status of the queue entered into otrs via procmail? For example, I have an open ticket (that was created when someone sent an email to a mailing list, the email is fetched via fetchmail and filtered through procmail) and some agent person sends a reply, I would wa