Re: [otrs] work units and effective time of resolution

HI, On 04.03.2010, at 18:17, Alessandro d'Ambrosio wrote: > are work units expressed in hours or minutes or is it only a generic number > field? exactly, the accounted time field is "just" a number/count where you can save the spent work units. Even "minus 12" ( -12, or any other calculation )

[otrs] work units and effective time of resolution

Hi, are work units expressed in hours or minutes or is it only a generic number field? I'm trying to find a method to calculate the effective time of resolution of a ticket. I have enable my working hours in the admin console but the differences between change_time and create_time doesn't conside