Hi Gary, Do you need excessiv data from the AD? We also have our customers authenticate against an AD but didn't had to import one customer in the Mysql DB. This is done automatically by OTRS if needed when a Customer log in first.
There is a special parameter in the Config.pm which provides this functionality: $Self->{"UserSyncLDAPMap"} = ... Make sure this is set to your values and not commented out. Kind regards Falko Zurell Head of Application Management I-D Media AG Ohlauer Strasse 43 D-10999 Berlin fon: +49 (0)30 - 2 59 47 - 357 fax: +49 (0)30 - 2 59 47 - 111 mobile: +49 (0)160 - 3 62 52 77 web: http://www.idmedia.com mail: [EMAIL PROTECTED] ----- Original Message ----- From: otrs-bounces Sent: 25.05.2006 09:55 To: <otrs@otrs.org> Subject: [otrs] LDAP & Active Directory Hi, Ok so I have OTRS installed on a suse Linux box and it all works fine, I've even got users authenticating against a Windows Active Directory ... Now the problem is, as I understand it even though you can authenticate against an LDAP server, you STILL need the users in the local MySql DB (right or wrong?) ... This isn't ideal, but also isn't the end of the world but my problem then is how do I do a mass import of users (read: CUSTOMERS not ADMINS!) into the DB? I see there is one particular script that MAY help me (sync-ldap2db.pl) but there is no documentation on this so can anyone help me out at all as I am pulling my hair out right now!!! Any help at all would be greatly appreciated Gary _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/