hi martin, thanks!
regards tobias -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von Martin Edenhofer Gesendet: Freitag, 5. Dezember 2003 01:02 An: User questions and discussions about OTRS. Betreff: Re: [otrs] UncountedUnlockTime Hi TK, On Fri, Nov 28, 2003 at 09:45:25AM +0100, TK wrote: > [...] > I changed it to: > > # UncountedUnlockTime > # (don't count this hours as unlock time - weekdays: > Mon,Tue,Wed,Thu,Fri,Sat,Sun;) > $Self->{UncountedUnlockTime} = { > Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], > Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], > Mon => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], > Tue => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], > Wed => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], > Thu => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], > Fri => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], > }; > > But I don't really know what results to expect. > What are these entries for? > What about the ticket-age? The ticket age is still the same. UncountedUnlockTime means the hours where the system unlock time isn't counted. -=> If your unlock time of a queue is 8h and you don't want to count 18:00-8:00 for unlocks and you lock a ticket at 16:00 then the ticket will be unlocked at 14:00 by the system. > Thanks in advance > Tobias Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
