Hello Wouter,
> -----Ursprüngliche Nachricht----- > Von: Wouter Mignon [mailto:[EMAIL PROTECTED] > Gesendet: Mittwoch, 26. November 2003 13:22 > An: User questions and discussions about OTRS. > Betreff: [otrs] total time units per agent > > Hello, > > I want to be able to check how many time units an agent spent > working on > tickets in a specific period. What is the best way to fetch this info? > You have to perform a SQL-Query in a way like this : SELECT time_accounting.create_time, time_accounting.time_unit,ticket.customer_id, ticket.tn, ticket.id FROM time_accounting,ticket WHERE(time_accounting.create_by='$agent_id') AND time_accounting.create_time>'$begin_date') AND (time_accounting.create_time<'$end_date') AND (ticket.id=time_accounting.ticket_id) ORDER BY ticket.customer_id, LEFT(time_accounting.create_time,10) $agent_id -> agent_id $begin_date -> from date $end_date -> to date Hope that helps. greets Tomas cimt ag ------------------------------------------------------------------------ Unter den Eichen 128 - 12203 Berlin fon: +49.30.834098-0 fax: -22 mobil: +49.178.7270777 email: [EMAIL PROTECTED] http://www.cimt-ag.de > greets, > Wouter > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
