FW: [otrs] Attach FAQ next page problem.

David Hathiramani Fri, 20 Jan 2006 08:21:14 -0800

Dear All,

Anyone fixed the FAQ next page problem?

Cheers

David

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Hathiramani
Sent: 10 January 2006 15:57
To: otrs@otrs.org
Subject: [otrs] Attach FAQ next page problem.

Dear All,

Sorry if this has been answered before, I have trawled the list and can't find a solution.

After an FAQ item is attached, or even looked at from within the reply to customer screen, the next page that is displayed after the response is sent is the FAQ search page not the Queue page.

I like the function, but have seen that page so many times I hate it.

There is an added annoyance in that there are no buttons at the top of the page, so you have to click back twice on the browser to get back to the Queue page.

Its probably some little setting that needs to be altered.

While I am on FAQ's, is there a away to automatically attach FAQ attachments to the response. It seems to leave these out - if not it would be a good enhancement.

Cheers

David

David Hathiramani
Systems Support (Applications)

Eden Brown
Recruitment, Training & Consultancy, Managed Services

222 Bishopsgate, London, EC2M 4QD

T 020 7422 7300
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FW: [otrs] Attach FAQ next page problem.

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