| Christian Schoepplein <[EMAIL PROTECTED]>
Envoyé par : [EMAIL PROTECTED] 30/06/2005 11:29
|
Pour : "User questions and discussions about OTRS.org" <otrs@otrs.org> cc : Objet : Re: Réf. : Re: [otrs] Can't see tickets sent in a sub-queue |
Hello Martin,
On Tue, Jun 28, 2005 at 02:50:07PM +0200, [EMAIL PROTECTED] wrote:
> I'm using OTRS 1.3.2 on a RedHat 8.0 distribution.
>
> To clarify my problem here a simple example:
> I have differents queues structured like this:
>
> *queue1
> -subqueue1.1
> -subqueue1.2
> -subqueue1.3
> -subqueue1.4
> *queue2
> -subqueue2.1
> -subqueue2.2
>
> If I create a ticket in the "queue1" or in the "queue2" all is working
> correctly.
> Whereas if I create (or move by "Change queue") a ticket in the
> "queue1.2", in the QueueView, I can see a new ticket arrived in a the
> "queue1" but when I click on the "queue1" to see it, no ticket is visible.
>
> I thinked that if I clicked on the "queue1", it will appear the list of
> the tickets send to "queue1", "subqueue1.1", "subqueue1.2", "subqueue1.3"
> and "subqueue1.4".
Yes, that is the normal behavior. Either you see the tickets in the main
queue or a list of the sub queues with the count of new tickets.
>Be it seems it shows only "queue1".
Have you set any parameters, that some sub queues are only read only? Or
are the main and its sub queues all read- and writable for the user?
Best regards,
Christian
________________________________
I haven't set any parameters about read only.
And even in an admin session it doesn't work whereas I have all rights...
Best regards,
Martin
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