OTRS.org
Subject: Re: [otrs] Feature request: call topic
For my effort, I created a javascript that fills in the
subject and body area of a new ticket with predefined
information. Only one of our groups needs this feature so
the display is dependent on the current agents group. The
feature
Hello,
On Thu, Apr 06, 2006 at 02:11:51PM +0200, Corne Beerse wrote:
At this moment I'm configuring an evealuation setup for OTRS. All goes
verry well, thanks for all that have created OTRS to what it is.
Thanks :).
There is however 1 item I cannot find in OTRS: Every ticket should have
a
Christian Schoepplein wrote:
Hello,
On Thu, Apr 06, 2006 at 02:11:51PM +0200, Corne Beerse wrote:
At this moment I'm configuring an evealuation setup for OTRS. All goes
verry well, thanks for all that have created OTRS to what it is.
Thanks :).
There is however 1 item I cannot
Corne Beerse wrote:
Christian Schoepplein wrote:
There is however 1 item I cannot find in OTRS: Every ticket
should have a 'topic' with it: A subject like item that is
selected from a pre-created list of topics.
In the end, the usage is to create statistics over these topics,
just like
For my effort, I created a javascript that fills in the
subject and body area of a new ticket with predefined
information. Only one of our groups needs this feature so
the display is dependent on the current agents group. The
feature includes a list of ticket topics on the right hand
side of
