Sent: Thursday, May 24, 2007 9:25 AM
Subject: Re: [otrs] Forcing customers to open ticket into their own subqueue
You can also click the CustomerID for a customer in a queue and see
all tickets for that customer that way. I was just trying to save you
some overhead in your setup. If you really
Gabriele D'Andrea wrote:
Well, I understand that it's not strictly necessary, because
tickets can be filtered by CustomerID, but it's not as immediate as
it colud be if proper subques were enabled.
In other words, with specific customers subques, as soon as an
agent logs in, he immediately
3 de Mayo de 2007 08:03 a.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] Forcing customers to open ticket into their own subqueue
Well, I understand that it's not strictly necessary, because tickets can be
filtered by CustomerID, but it's not as immediate as it colud
lt;[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Wednesday, May 23, 2007 1:42 PM
Subject: Re: [otrs] Forcing customers to open ticket into their own subqueue
I understand setting up queues for 1st, 2nd and 3rd level
troubleshooting, but I have no idea
nd discussions about OTRS.org"
Sent: Wednesday, May 23, 2007 1:42 PM
Subject: Re: [otrs] Forcing customers to open ticket into their own subqueue
I understand setting up queues for 1st, 2nd and 3rd level
troubleshooting, but I have no idea what the benefit of customer-
specific subqueues would be. Ju
Ulrick FOSSARD wrote:
The obvious benefit would be that each customer can have an
overview of his
own ticket, without being able to "spy" on any other customer's queue.
Alos, for stats, it may come handy, to classify problems per users. Of
course, I'm new to using OTRS so maybe there is someth
The obvious benefit would be that each customer can have an overview of his
own ticket, without being able to "spy" on any other customer's queue.
Alos, for stats, it may come handy, to classify problems per users. Of
course, I'm new to using OTRS so maybe there is something I didn't
understand, bu
Gabriele D'Andrea wrote:
My responsibles woud like to deploy the system so that way, I guess
just for layout reasons, in order to separate customers queues from
other queues.
In fact, we have a primary queue where we receive customers
requests, the we have other queues. So I thought about s
queues
and visually separate the primary, secondary , etc queues
- Original Message -
From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Wednesday, May 23, 2007 12:16 PM
Subject: Re: [otrs] Forcin
Gabriele D'Andrea wrote:
Hi, I'm setting up the OTRS structure for my company, I've been
asked to
create a structure like the following.
Queues organized by level, e.g. 1st level troubleshooting, 2nd level
troubleshooting and 3rd level.
the first level troubleshooting should be divided into s
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