Martin, How about storing the last e-mail/note sent by session and checking to see if the contents of any new e-mail/note being sent match the contents of the last one sent by that session exactly. If it does, present the agent with a verification link "Are you sure you want to send this again? Yes/No".
> > I'm sure this must happen to other people. I find myself pressing > > "reload" in my browser after submitting a response to a > ticket and see > > that my original response has now been sent twice. Any > ideas on a way > > to prevent this from happening within OTRS itself? Perhaps > warn if the > > new reply matches the one just sent? > > Normally this is done by the browser (popup - post form again ...). > > Anyway, if there is a good idea to do this by the > webapplication let us discuss this. Thanks, Paul _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
