the time.
Thanks!
ryan
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Robert Kehl
Sent: Tuesday, June 22, 2004 1:09 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue View: Showing locked tickets.
On Friday, June 18, 2004 7
On Friday, June 25, 2004 8:19 PM
D. Ryan Spott [EMAIL PROTECTED] wrote:
I am obviously very dense here. I scrounged all around looking to see
how I could make locked tickets show up in the general queue instead
of being hidden. What change should I make to make this happen?
Set
On Friday, June 18, 2004 7:57 PM
D. Ryan Spott [EMAIL PROTECTED] wrote:
My supervisor would like to know how we can view locked tickets in
the queue view and zoom view for all agents.
Is this a setting I somehow missed?
Yes and no.
We designed -or better: pre-configured OTRS so that it only
Yes, such a feature is not available, or at least I am just another person who
can not find it.
However you can change the SQL query for ticketview to remove the filtering of
unlocked tickets.
On Friday 18 June 2004 20:57, D. Ryan Spott wrote:
I am using OTRS v1.2.3 to support many clients.
