Hi Mike,
On Thu, Dec 18, 2003 at 03:13:46PM -0500, Seigafuse, Mike wrote:
> I'm sure you are correct. What I was attempting to do was to
> set the configuration so that tickets are not re-opened when
> a follow up is sent after a ticket is closed. We get a lot
> of "thank you" notes after we se
Title: RE: [otrs] StateID errors
Martin,
I'm sure you are correct. What I was attempting to do was to set the configuration so that tickets are not re-opened when a follow up is sent after a ticket is closed. We get a lot of "thank you" notes after we send the resol
Hi Mike,
On Wed, Dec 17, 2003 at 02:08:43PM -0500, Seigafuse, Mike wrote:
> I am seeing these messages in the log files periodically:
>
> ERROR: OTRS-PM3-10 Perl: 5.6.1 OS: linux Time: Wed Dec 17 09:30:03 2003
>
> Message: No StateID for close found!
>
> Traceback (10186):
>Module: Kernel
