RE: [otrs] X-OTRS-Queue issue?

[Brian McFarlane]

You need to tell it to go to the queue like this: LopLevel::SecondLevel LopLevel::SecondLevel::ThirdLevel   That will send it to the right queue for you.   Brian McFarlane Director of Information Technology College of Law at Arizona State University http://www.law.asu.edu/ Phone :  480-965-7573 Fax   :  480-965-4283 Email :  [EMAIL PROTECTED]   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Talley, Brooks Sent: Tuesday, February 22, 2005 7:15 PM To: User questions and discussions about OTRS. Subject: [otrs] X-OTRS-Queue issue?   Hi, everyone.  I'm having some trouble sorting new tickets into queues using the x-otrs-queue SMTP header.  It works fine for me on top level queues, but it's not working at all when trying to use a subqueue (it just ends up in the default queue).  Is there some trick to this?  My subqueues do have spaces in them, but I've confirmed that the x-otrs-queue header works fine on top level queues with spaces in their names, so I'm assuming it's a subqueue issue.   Thanks -Brooks

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