: User questions and discussions about OTRS.org
Subject: RE: [otrs] faster ticket-creation
We also program our own webforms (in ColdFusion) and based on the input
criteria send a structured e-mail to a specific e-mail address and POP
all these e-mail boxes in their own OTRS queue (so we do the
We also program our own webforms (in ColdFusion) and based on the input
criteria send a structured e-mail to a specific e-mail address and POP all
these e-mail boxes in their own OTRS queue (so we do the "Postmaster filtering"
in our webforms, so we can program everything and route on every crit
Hi Alex,
I have just been given the green light to start designing the workflow
for our implementation and have the exact same need you do. We will use
the system for staff at our 18 sites and have already integrated with
LDAP for authentication AND the customer data.
I was thinking of either
