Thanks a lot Josh
Carlos,
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De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Joshua
Scott
Enviado el: Martes, 26 de Febrero de 2008 09:28 a.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] when phone ticket / email ticket
Well, the 'phone t
Well, the 'phone ticket' simply creates a ticket in the queue, which the
customer can view (if you give access). The 'email ticket' sends an email
to the customer, so I only use that if I need that functionality.
Josh
On Tue, Feb 26, 2008 at 9:06 AM, Forms <[EMAIL PROTECTED]> wrote:
> Hi list