Re: AW: [otrs] changing queue to a ticket

2007-12-07 Thread Daniele
Thank you Nils. I wait. Ciao. Nils Breunese (Lemonbit) ha scritto: Daniele wrote: In the meantime... I still use OTRS 2.2.3 on debian server. I am waiting for the update of the .deb package but I still can't see it on the web. How can I upgrade my installation? You'll have to wait for the

Re: AW: [otrs] changing queue to a ticket

2007-12-07 Thread Nils Breunese (Lemonbit)
Daniele wrote: In the meantime... I still use OTRS 2.2.3 on debian server. I am waiting for the update of the .deb package but I still can't see it on the web. How can I upgrade my installation? You'll have to wait for the Debian package maintainer to upgrade the package. Those Debian pac

Re: AW: [otrs] changing queue to a ticket

2007-12-07 Thread Daniele
and discussions about OTRS.org Subject: Re: AW: [otrs] changing queue to a ticket Thank you very much. I was thinking to it, too. I added a new role: "ticket_move". Then I selected: [ Roles <-> Groups ] and then, again, the name of my role ("ticket_move"). Now I am in f

RE: AW: [otrs] changing queue to a ticket

2007-12-07 Thread Obee, Daniel
- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniele Sent: Donnerstag, 6. Dezember 2007 13:59 To: User questions and discussions about OTRS.org Subject: Re: AW: [otrs] changing queue to a ticket Thank you very much. I was thinking to it, too. I added a new role: "ticket_mo

Re: AW: [otrs] changing queue to a ticket

2007-12-06 Thread Daniele
Thank you very much. I was thinking to it, too. I added a new role: "ticket_move". Then I selected: [ Roles <-> Groups ] and then, again, the name of my role ("ticket_move"). Now I am in front of a table with as much rows as the number of my groups and 6 columns. The 6 columns header are (as yo