When I close a ticket I choose the CLOSE
link and put in the solution/comment in the note-text field. The default
note-type is note-internal. I tested now using note-external and it still does
not send notifications to customers. Should the note-type be external or
internal for customers to get notifications? From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the
ticket ? [EMAIL PROTECTED]
a écrit : ----- Pour : " I have trying both options but still customers don?t get mails. How
long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Yes,
it's possible. You have
to check in the admin module at Ticket::Frontend::NoteTypes or
modify the config.pm file adding the followings :
$Self->{DefaultNoteTypes} = { After
that, when you close a ticket the customer will receive a mail or not [EMAIL PROTECTED] a écrit : ----- Pour :
" Good day I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed. I have read
the manual no genericagent but it is not clear to me. Please
advice Mamakwa _______________________________________________
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