Hi,
Thanks a lot for your response, but even if I changed "QData={"subject"}" by
"QData={"Article::Subject"}" it dosn't work, do I have to do something else
after changing this value ?
thanks again
Laurent Minost <[EMAIL PROTECTED]> a écrit : Hi,
I think it's a bug, I noticed this "problem" a few weeks ago and did a
modification by myself but as I can't be sure it's a volunteer behaviour
or a real bug, I did not put an entry in OTRS bugzilla, maybe we should
do it ?
By the way, this is what I changed in
Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl :
133c132
< [input]
value="$QData{"Article::Subject"}" size="70">
---
> [input]
value="$QData{"Subject"}" size="70">
Hope it will help,
Best regards,
Laurent MINOST
Tahar a écrit :
> Hi,
>
> I'm used Otrs v-2.0 on the customer interface when answering for support
> feedback the subject of the message was inserted automatically and
> contain the same one as the ticket subjet on its creation.
>
> While upgraded to version 2.2.3 the subject is always blank, I would to
> know how to do to let automatically the ticket's creation subject, to
> not oblige the client to enter a subject only if he wants to change it.
>
> Thank you for your help
>
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