Is procmail still used when fetching mail from POP3 accounts from
within OTRS?

I'm dealing with the same problem :)

- Mark

On Wed, 19 Feb 2003 15:59:33 +0100
Stefan Schmidt <[EMAIL PROTECTED]> wrote:

> Hi,
> 
> On Wednesday 19 February 2003 15:13, Marc Scheuffler wrote:
> > Is the following procedure possible? (because of statistic
> > reasons)
> >
> > Email is coming into otrs -> pool x or y or z
> > GenericAgent looks for: from, subject or header
> > If from is [EMAIL PROTECTED] or subject contains "*** spam ***" then
> > forward to queue SPAM
> >
> > I know this is normally done by procmail (like in our system) but
> > procmail is the fronttool
> > and the mail never gets into otrs (which is normaly ok).
> > But we would like to count such mails for statistic reasons.
> 
> Of course it can be done by procmail, you simply add an additional 
> header to the mail, and OTRS sorts it directly into the SPAM-Queue:
> .procmail
> ===
> # --
> # presort mails if spamassassin marks the incoming mail as spam
> # --
> :0 fhw :
> * ^X-Spam-Status: Yes
> | formail -I "X-OTRS-Queue: Spam"
> ===
> (this or smth. the like should be in /opt/otrs/.procmail anyway, but 
> commented out).
> The drwaback is, that yuou have to close them manually, which is 
> terrible ;-)
> 
> > Marc
> 
> Stefan
> -- 
> Stefan Schmidt                   Email:   [EMAIL PROTECTED]

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