Martin, I`ve installed the current CVC version from the snapshot and changed the frontend charset to UTF-8, but it doesn`t help ;(. Maybe also db need utf-8 support ?
../Igor` Friday, August 01, 2003, 2:47:30 AM, you wrote: ME> Hi Igor, ME> On Tue, Jul 29, 2003 at 10:04:37PM +0400, XRadio Stuff wrote: >> I`ve recently installed OTRS on Windows 2000 system using iis 5.0 and >> ActiveState Perl ver. 5.6. All feautures works fine except 2 main >> issues that couldn`t get this soft to go into real production: >> >> 1) Problem with Cyrillic (Russian) Charsets >> Hope you know, that the most russian clients use 2 charsets win-1251 >> and koi8-r. OTRS allows to choose only one charset for user interface >> and system messages, but if i`m choosing Russian Language for user interface >> and the recommended charset WIN-1251 - i`m having problems with incoming >> emails written in KOI8-R. >> Of course i can read this requests through web-interface, but while replying to >> this mail >> subject and user request become unreadeable without changing charset >> in mail client. >> >> Is there any option to recode all incoming KOI8-R emails to WIN-1251 >> and store them in OTRS in WIN-1251 charset. This will help to prevent >> mess up with these two charsets. >> Maybe, there are some other solutions for resolving this language >> specific issue. ME> The preferred way (in future) is to use utf-8. The OTRS-CVS version supports utf-8 ME> for the frontend. ME> Here are snapshots for testing: ftp://ftp.otrs.org/pub/otrs/misc/snapshots/ ME> What do you think about? >> 2) Problem with redirect while logging in. >> We have a problem that makes the life of operator more diffucult than >> it can be;) >> Everytime while logging into system and making some updates to the otrs db >> (replying to tickets, saving preferences, etc..) operator should click >> the "document moved" link in browser. >> I`ve made a search and try through the lists and google to find out how to >> resolve such "redirect issues with perlis.dll and IIS", but none working methods >> were found :(( >> >> Maybe anybody knows - how to change the redirect.dtl to >> autoredirect the browser to the new location ? ME> Hmm... I don't know a solution for that. ME> But maybe you want to try it with apache and mod_perl (compiles modules on startup -=>> much faster - ~100 times). >> Another Cookie-related issue: --> >> 3) Problem with deleting cookie (Can`t remove SessionID) >> I`m getting the following error when trying to Exit from interface >> with LogOf option. >> I`ve installed rm from cygwin to allow the script to delete files, but >> anyways i get this error: Message: Can't delete file >> c:/otrs/var/sessions/106128a64a5c3bb9678e39ac28b79fd6ce: >> No such file or directory >> >> But, If we trying to find and delete this file manually - >> we have no problems. ;) ME> Opps.. this is a bug, it should work without "rm". If fixed it, try to use ME> Kernel/System/AuthSession/FS.pm 1.11 from the CVS. :) >> Thanx a lot and looking forward for our future cooperation. >> -- >> Igor Poznyakov >> XRadio.Ru >> The 1st Russian Internet Radio >> Email:[EMAIL PROTECTED] >> Web: http://www.nthost.ru ME> Martin ME> -- ME> Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ ME> -- ME> nohl: 12:34am up 165 days, 10:01, 6 users, load average: 0.17, 0.34, 0.37 ME> _______________________________________________ ME> OTRS mailing list: otrs - Webpage: http://otrs.org/ ME> Archive: http://lists.otrs.org/pipermail/otrs ME> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
